FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
What is the safest way to straighten without heat damage?
he safest way to style without breakage or dryness is using our Élevé LuxeStraight, because it is using our anti-scald design.
How long does shipping take?
Our usual shipping takes about 3-7 business days
How much is shipping? Where do you ship to?
We offer 100% FREE shipping to ALL countries around the world. If you can enter your address at checkout, we can ship to you! We'll be sure to send the correct plug type for your country, too.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
Will I pay customs?
In most cases, you will not be charged any customs fees. However, customs charges are out of our control and are dependent on the local government. If your order is subject to customs charges, you will be responsible to pay them.
Find answers about our products
Products Information
Where can I find information on sustainability?
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Can I see your certificates?
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Where are your products made?
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Do you offer samples of your product?
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Where can I find more information?
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"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it.Thanks, Your Brand!"
Sofia R. Alberta, Canada.